Privacy Policy

This Privacy Policy explains how Spin It Casino may collect, use, store and disclose information when players visit the website, create an account, use casino services or contact support. It is intended to provide clear information for players in Australia about how personal information is handled and the choices available to them.

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Information we may collect

To provide online casino services safely and effectively, Spin It Casino may handle different types of information about players and visitors. The information collected depends on how a person uses the website, whether an account is created, which services are used and what information is required for security, verification or legal purposes.

In this review

Information we may collect How information is used and shared Cookies, security and retention Your privacy rights and requests

Account and contact details

When a player registers or updates an account, the site may collect details such as a name, date of birth, residential information, username, password, telephone details and email address. It may also record account preferences, responsible gambling settings, communications choices and information provided when contacting customer support. This information helps the site create and administer an account, communicate with the player and provide requested services.

Identity and verification information

Players may be asked to provide information or documents to confirm their identity, age, address or eligibility to use the services. This can include identity documents, proof of address, images, verification responses and related records. Verification information may be reviewed by service providers that assist with identity checks, fraud prevention, security or compliance processes.

Payment and transaction records

The site may handle information about deposits, withdrawals, wagers, account balances, payment methods, transaction dates and transaction outcomes. Payment information may be processed through external payment providers. Spin It Casino does not need to receive or store every payment detail directly, but relevant transaction records may be retained for account administration, security, dispute handling and legal requirements.

Device, cookie and usage information

When the website is used, technical information may be collected automatically. This may include an internet protocol address, browser type, device type, operating system, language settings, pages visited, login activity, approximate location information, referral information and records of interactions with the site. This information helps maintain website functionality, investigate security events, understand how services are used and improve the player experience.

How information is used and shared

Personal information is used for purposes connected with operating, protecting and improving the services, managing player accounts and meeting applicable obligations. The information may be used to:

Create, maintain and administer a player account.
Process deposits, withdrawals and other account transactions.
Provide casino services, account features and customer support.
Confirm identity, age and eligibility to use the website.
Carry out anti-fraud, anti-money-laundering, security and risk checks.
Detect, prevent and investigate suspicious, unlawful or unauthorised activity.
Meet record-keeping, responsible gambling and other legal obligations.
Respond to questions, complaints, disputes and account requests.
Maintain, test, troubleshoot and improve the website and related systems.
Send service messages, security notices and important account information.
Send marketing communications where a player has agreed to receive them or where otherwise permitted.

Some information may be combined with information from verification, payment, security, technology or support providers. These providers may process information on behalf of the site to deliver their services. They are expected to handle information securely and only for relevant business, technical, verification or legal purposes.

Information may also be disclosed where reasonably necessary to protect players, the site, payment systems or other people; to enforce applicable terms; to respond to lawful requests; or to support the prevention and investigation of fraud and other misconduct. Personal information is not intended to be used for unrelated purposes without an appropriate reason or permission.

Where service providers or other organisations handle information, they may receive only the information reasonably needed for their role. For example, a payment provider may need transaction information, while a verification provider may need identity details or documents. The information shared can depend on the service being used and the circumstances of the request.

Cookies, security and retention

Cookies and similar technologies

Spin It Casino may use cookies and similar technologies to keep the website working, remember settings, support account sessions, improve performance, measure website use and help identify unusual activity. Some cookies are necessary for core functions, while others may help with analytics, preferences or communications.

Players can manage or restrict cookies through their browser settings. Blocking or removing some cookies may affect website features, account access or the way certain pages operate. Browser settings can also provide information about cookies that are stored and allow a player to delete them.

Protecting information

Reasonable technical and organisational measures are used to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication procedures, monitoring, secure transmission and review of systems and processes. No website, network or method of electronic storage can be guaranteed to be completely secure, so players should keep account credentials confidential and notify support if they suspect unauthorised access.

How long information is kept

Personal information is kept for as long as reasonably needed for the purposes described in this policy, including account administration, security, dispute resolution and service improvement. Some records must be kept for a period required by law even after an account is closed. The length of time depends on the type of record, the reason it was collected and any applicable legal or operational requirements.

When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements. Information may sometimes be retained in backup systems for a reasonable period before it is removed or overwritten.

International handling

Some technology, payment, verification, security or support providers may process information in locations outside Australia. Where information is handled by another organisation or in another location, appropriate measures are taken to support secure processing and meet relevant privacy requirements.

Your privacy rights and requests

Players may have rights relating to the personal information held about them. Depending on the circumstances and any applicable exceptions, a player may ask to access personal information, request correction of inaccurate or incomplete information, request deletion of information that is no longer required, or withdraw consent to marketing communications.

To exercise these rights, or to ask a privacy question, contact support@spinitcasino.wtf. A request should include enough information to identify the relevant account and clearly explain what is being requested. For security, additional information may be needed to confirm the requester’s identity before a request is completed.

Access: ask for a copy or explanation of personal information held about you, subject to applicable limits.
Correction: ask for inaccurate, outdated or incomplete information to be updated.
Deletion: ask for personal information to be removed where it is no longer needed and no retention requirement applies.
Marketing consent: withdraw consent to marketing communications at any time. A player may also use an unsubscribe option included in a marketing message where available.

Withdrawing marketing consent does not affect service messages that are necessary for account security, transactions, support or other important operational matters. It also does not automatically remove information that must be retained for legal, security, fraud-prevention or dispute-related purposes.

Requests will be considered as soon as reasonably practicable. There may be circumstances where access, correction or deletion cannot be completed in full, including where doing so could affect the rights of another person, compromise security, interfere with an investigation or conflict with a legal obligation. If a request cannot be accepted, an explanation will be provided where permitted.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or the way information is handled. The latest version will be made available on this page. Players should review it periodically, particularly before continuing to use the website after a material change.